Call John202-531-8873

Personal help. In your home.

Technology help.Right at home.

Hi, I’m John. I set up, fix, and explain your everyday technology—at your pace, in your home.

Book a home visit Call 202-531-8873

Serving Washington, DC. Every question welcome.

John Burns smiling outdoors
John BurnsPersonal. Patient. Practical.Meet JohnWatch · 1:09

A helping hand

What can I help you with?

Choose what sounds like you.
We’ll take it from there.

Set up a deviceComputers, Wi-Fi, TVs, speakers & more.

Setup & installation

  • Wi-Fi and mesh home networks, including coverage improvements
  • Windows PCs and Apple computers
  • Phones and tablets
  • TVs and home entertainment systems
  • Home audio and speaker systems
  • Home security cameras
  • Connecting and integrating devices throughout your home
  • General technology installation
Choose a time for this
Fix a problemGet your everyday technology working again.

Troubleshooting

  • Wi-Fi connectivity, weak signals, and coverage problems
  • Computer, phone, and tablet issues
  • TV, audio, and entertainment system problems
  • Devices that won’t connect or work together
  • Software and app installation and configuration
  • General technology troubleshooting and support
Choose a time for this
Learn at your pacePatient, one-on-one lessons. Every question welcome.

One-on-one lessons

  • Learning your iPhone or iPad
  • Getting comfortable with your Mac or Windows PC
  • Understanding settings, apps, and everyday technology
  • Patient guidance if technology feels unfamiliar
  • Everyday questions, big or small
Choose a time for this

A home visit, in three steps

  1. Tell me what you need.
  2. Choose a time. We agree on the rate.
  3. I come to you. We take it step by step.

Meet John Burns

A familiar face.
A patient helping hand.

I’ll listen, explain things clearly, and help you feel more comfortable with your technology.

  • 4 yearshelping customers at Best Buy
  • Audio-Visual EngineerNational Presbyterian Church
  • American UniversityBusiness Administration · Audio Technology
Ask for a reference

1:09 · English captions available

Read the transcript

Wrong! Wrong! Have you ever been on Gmail and you get an error message?

What time is your graduation? My graduation is on… Hello? Hello? Hello? The Wi-Fi died again. It’s red.

Have you ever experienced these or equally as frustrating technology problems? Well, let me fix it.

Hi, I’m John Burns, and I want to be your personal technology expert. I’ve worked in tech retail for over four years and customer service for seven, and currently as an audiovisual engineer at the National Presbyterian Church.

I graduated from American University with a BA in business administration and a minor in audio technology.

With my experience in technology, my client-oriented focus, and my community-driven engagement, please let me know how I can make your technology work for you.

Feel free to reach out to me via email or phone, and stay tuned for more updates to come. Thank you.

John’s background & experienceClose John’s background

Why I do this

I enjoy working with people just as much as I enjoy working with technology. My goal is to make it easier, more useful, and less frustrating for you.

After years of living, studying, and working in the area, I want to be a helpful, personal resource for my neighbors. I’ll take the time to understand what you need and explain things without unnecessary technical jargon.

My background

I spent four years at Best Buy helping customers choose, configure, and troubleshoot computers, Apple products, home audio, and home entertainment.

As an Audio-Visual Engineer at National Presbyterian Church, I manage professional audio and visual systems, troubleshoot technical issues, and support live events.

I graduated from American University with a Bachelor’s degree in Business Administration and a minor in Audio Technology.

Desktop computer setup with three monitors and a pair of speakers
Computers, audio, and the connections between them.
A TV and computer in a room with colorful accent lighting
Home entertainment that feels at home.
Ongoing supportA little help, more often.Explore ongoing guidance, guides, and community.Explore ongoing support

Let’s talk

A little help
starts here.

I serve Washington, DC. Tell me what you need, and we’ll discuss the hourly rate and a time to visit.

Choose a day & time
Call John202-531-8873Email JohnJburns1475@gmail.com

Before your visit

Good questions.

Do you really come to my home?

Yes. I offer personalized, in-home technology setup, troubleshooting, and lessons in Washington, DC. Tell me where you are in the city so we can discuss a visit.

What if I’m not comfortable with technology?

That’s absolutely okay. We’ll start where you are, take things step by step, and work at your comfort level. You don’t need to know technical terms to ask for help.

What does a visit cost?

Services are offered at an hourly rate. Call or email me to discuss what you need and the rate before we arrange a visit.

Can you help with Apple and Windows devices?

Yes. I help with Macs, Windows PCs, iPhones, and iPads, as well as Wi-Fi, TVs, speakers, home security cameras, software, and connections between devices.

Can I arrange help for a family member?

Yes. Get in touch to discuss what your family member needs help with and where they’re located. Lessons and support can be tailored to their comfort level.